FAQ

All orders are processed within 3 - 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.  

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@lasuegra.com with your name and order number, and we will investigate it for you.

In the unlikely case your product arrives damaged, Lasuegra.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

To process orders quickly, we are unable to make changes to orders once they have been placed in our system.

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address.

The customer is responsible for ensuring their shipping and billing addresses are correct before checking out. We are unable to edit the address once an order has been placed. However, if this occurs, please send us an email to support@lasuegra.com and we will do our best to resolve the issue. For future orders, please update your payment method account settings.

If the package is returned as non-deliverable or Returned to Sender, a refund will be issued for the net price of your item(s) minus the shipping costs and restock fee once the package is delivered and processed by our Returns Department.

Lasuegra.com is unable to speak with the carrier directly regarding change requests and is not responsible for any packages lost-in-transit. Please use the tracking number provided to try to reach out directly to the carrier with your update. The carrier will be able to provide you with available options for your request, however this will depend on the carrier's ability to do so.

If this mistake causes a delay in your order being processed and/or the package leaving our Distribution Center, we will be sure to contact you via email. Please be sure to check your inbox and spam (junk mail) for an email from lausegra.com in the case this happens.

Should you receive any email from us regarding a delay, please respond in a timely manner to ensure we are able to address any concerns.

We encourage you to continuously track your order while in transit!